Terms and Conditions

Gigr ~ Terms & Conditions ("Terms")

Effective Date: January 22nd, 2026

//Website terms and conditions goods to consumers, payment online:

These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them. No person under the age of 18 years may purchase event tickets. If you are under 18, please confer with an adult to make your purchase.

We are: Gigr ~ Our Address : Bungalow No.7, Palm Groves Society, B.T. Kawade Road, Ghorpadi, Pune – 411036.

When we communicate with you we do so by email/Whats App. You agree that email/Whats App communications are contractually binding in the same way as properly signed and dated paper sent by post.

Quick Overview (Customer-Friendly Summary)

This summary is for your quick reference only. The full Terms & Conditions below are legally binding.
Ticket Purchase: By purchasing tickets or products on our platform, you agree to these Terms & Conditions.
Refunds: Refunds may be processed under specific conditions, but processing fees, commissions, and taxes are deducted. No refunds for changes in venue, artists, or event timing unless explicitly stated.
Payment Issues: If a transaction fails but payment was deducted, the amount will be refunded automatically. Issues with third-party offers (e.g., cashback) must be addressed directly with the provider.
Liability: Gigr acts as a ticketing platform only and is not responsible for event quality, management, or services.
Age Restriction: You must be at least 18 years old to purchase tickets.

Please read the full Terms & Conditions below for all details.

1. Introduction

These Terms & Conditions regulate your use of the Gigr website and services. By using the website or purchasing tickets/products, you agree to be bound by these terms. If you do not agree, do not use the website.

2. Eligibility

No person under 18 years may purchase tickets. Minors must seek parental/guardian consent.
Certain events may have additional age or entry requirements. Customers are responsible for verifying these.

3. Ticket Purchase & Payment

Payments are processed through our approved payment gateways.
The organizer selects the available payment methods (credit/debit cards, UPI, net banking, etc.). Gigr temporarily holds the collected amount and will transfer payouts post-event to the organizer’s account within the agreed timelines.
Transactions in foreign currencies may incur conversion charges borne by the customer.

4. Refunds & Cancellations

Refunds are processed after deducting processing fees, handling fees, taxes, and commission.
Refunds are applicable in the following circumstances:
1. Event does not occur due to unforeseen circumstances.
2. Event conducted for less than half its scheduled duration (only if caused by organizer negligence).
3. Rescheduled/postponed events (full refund applies only if the new date is more than 48 hours after the original date).
No refunds for:
- Changes in venue or location (unless unreasonable distance, i.e., >20km).
- Artist lineup changes, program changes, or timing adjustments.
- Force majeure events (pandemics, government regulations, natural disasters, war, acts of God, etc.).
Customers must submit refund requests within 48 hours post-event via email or WhatsApp.

5. Failed Transactions & Payment Gateway Issues

If a transaction fails or is declined, but payment has been deducted from your account, the refund process will be initiated automatically.
The amount will be refunded to the source account within the standard banking timeline (usually 5-7 business days).
Gigr will not entertain refund requests related to specific payment gateway offers (e.g., Paytm cashback not received).
Issues with third-party offers (e.g., cashback) must be resolved directly with the payment provider.

6. Event Liability & Responsibility

Gigr is only a ticketing platform and is not responsible for the management, quality, or services of events.
All responsibility for event approvals, permissions, licenses, and attendee safety rests with the organizer/venue.
Gigr is not liable for attendee injuries, loss, or damages at the event.

7. Intellectual Property & Use of Information

Content on the website, including images, videos, and event information, is the property of Gigr or the organizer.
Ticket holders consent to use of their images/likeness for promotional purposes.

8. Indemnity

You agree to indemnify Gigr for any claims or demands arising from your use of the website or violation of these Terms & Conditions.

9. Governing Law

All disputes arising in relation to these Terms & Conditions will be governed by the laws of India and subject to the exclusive jurisdiction of the courts of Pune.

10. Disclaimers

Gigr provides no warranty regarding the quality of events or services.
Maximum liability is limited to the refund of the amount paid by the customer, excluding any consequential losses.
Website information is provided “as-is” and may be subject to change without notice.

11. Changes to Terms & Conditions

Gigr reserves the right to modify these Terms & Conditions at any time. Updates will be effective immediately upon posting on the website.