GIGR – Refund & Returns Policy

1. E-Tickets: Refunds Overview

All refunds are processed after deducting Processing Fees, Service Fees, Transaction Fees, Handling Fees, Commissions, Taxes, or other charges of GIGR. These deductions cover services already provided, including payment processing, event listing, and customer support.

A commission is deducted from each ticket sold and paid to the event organizer as part of the final payout. Refunds are processed after deducting these commissions, fees, and applicable taxes.

As we operate on a per-ticket transactional model, the following will be deducted from any approved refund:

(i) Handling Fee
(ii) GST on Handling Fee

This is necessary because the services provided by the GIGR platform (such as managing event listings and customer support) have already been rendered. Additionally, we incur non-refundable costs like GST and payment gateway fees for every transaction.

2. Refund Eligibility

Refunds to ticket buyers will be provided only under the following circumstances:

Event Cancellation: If the event is cancelled entirely, the refund will be issued as instructed by the organizer, after deducting applicable fees and commission.
Event Duration Reduced: If the event is conducted for less than half of the scheduled duration due to the organizer’s failure to take reasonable measures, refunds will be processed after deductions.
- Note: If the reduction is caused by unforeseen circumstances beyond the organizer’s control (e.g., government restrictions, force majeure, natural disasters), no refunds will be provided unless explicitly instructed by the organizer.
Rescheduled Events: If an event is rescheduled to a future date (more than 48 hours after the original date) and the ticket buyer cannot attend, refunds will be issued after deductions. Notification will be sent via email or WhatsApp.

3. Force Majeure / Exceptional Circumstances

No refunds are provided for cancellations, postponements, or reduced durations caused by circumstances beyond the organizer’s control, including:

Government regulations or restrictions
Natural disasters or Acts of God
Pandemics (e.g., COVID-19)

In such cases, the organizer determines refund eligibility, and GIGR processes refunds according to their instruction.

4. Event-Specific Organizer Terms

Where an organizer provides event-specific terms & conditions, these will override this general refund policy. Customers are encouraged to check the event FAQ section for specific rules.

5. Refund Timeline & Method

Refunds will be credited to the original payment method used for purchase.
The timeline typically takes up to 30 days after refund approval, following the organizer’s instructions.
All refund decisions are final; GIGR cannot override the organizer’s instructions.

6. Customer Responsibilities

Refund requests or complaints must be submitted within 48 hours post-event via your registered email or WhatsApp. Requests submitted after this period will not be entertained.

7. Non-Refundable Situations

Refunds will not be provided for:

Changes in venue, location, artist lineup, or program schedule (unless specified by the organizer).
Ticket holder personal circumstances (e.g., illness, travel issues, change of mind).
Force majeure events, unless the organizer explicitly allows a reversal.

8. COVID-19 / Government Regulations

In case an event is postponed or cancelled due to government safety restrictions, the organizer decides the refund process and method, unless event-specific FAQs provide otherwise.

9. Summary

GIGR acts solely as the ticketing platform.
The legal responsibility for refunds lies with the organizer.
GIGR processes refunds only as instructed by the organizer, always deducting applicable fees, taxes, and commissions.
Customers must check event-specific policies and submit any requests within 48 hours post-event.

Refund Policy